Hi, I’m your
Tomato is a new brand of Icelandic ATMs, referencing the English word “Automat” – clever, isn’t it?
We at Tomato are a close-knit group of people with a vast experience in entrepreneurship and in developing first-rate service companies. Listening to our customers and providing them with excellent service is our number one priority.
Tomato is the first independent ATM operator in Iceland offering services to tourists and Icelanders alike. Tomato operates under a license from Borgun, an internationally recognized acquirer, that allows us to accept all major credit and debit cards. This includes all cards issued by VISA, MasterCard and Diners. Tomato will soon accept other brands such as AMEX, JCB and China Union Pay.
Do you have a suggestion, an idea about where to set up a Tomato, or do you simply want to say hi? Feel free to drop us a line at email@example.com or find us on Facebook.
The safety of our customers is our highest priority and we follow strict safety regulations and guidelines when setting up our ATMs.
All Tomato ATMs are equipped with state of the art video– and security systems with 24/7 surveillance. Tomato’s ATM system has been approved by PCI DSS, an international security standard for financial transactions.
We urge our customers to exercise caution when withdrawing cash from ATMs. It’s important to safely guard your PIN and to never give it away to a third party.
Do you have any comments or ideas about how we can improve our service? Please send us an e–mail at firstname.lastname@example.org or message us on Facebook.
If the ATM did not process your transaction correctly, captured your card or if you forgot to take the money issued by the machine, then please contact your bank or card issuer. Your bank will process your claim and contact us.
Why did the ATM capture my card?
The ATM may capture your card if your bank has issued a request for your card to be captured, or if you type in the wrong PIN three times. If you leave your card in the card reader for too long, the ATM machine may also capture your card for safety reasons. Tomato returns captured cards to Borgun. Borgun will then process the cards in accordance with rules defined by international card schemes.
Emergency service for captured cards
Unfortunately, we are not able to offer emergency service for foreign cards that are captured by our ATMs. The international card schemes (VISA, MasterCard etc.) prohibit that we return captured cards to cardholders. We are only allowed to return captured cards to our acquiring partner, Borgun, that will in turn contact the issuing bank and follow its instructions. If you have any further questions, please contact Borgun at tel: +354 560 1600 or +354 560 1699.
How much is
There is a 285 ISK fixed service fee for cards issued by Icelandic banks. For cards issued by banks outside of Iceland a service fee of 250 ISK + 1% of the withdrawal amount will be added.
The maximum withdrawal for cards issued by financial institutions outside of Iceland is limited to 50.000 ISK at a time. If your card has a higher limit you can always make another withdrawal.
We know that it can be tricky to figure out how much ISK translates to in your home currency. Luckily for everyone, Tomato ATMs make this simple by displaying withdrawal amounts in both ISK and your currency of choice.
If your issuer allows, Tomato also offers Dynamic Currency Conversion. When using Dynamic Currency Conversion, your card will be billed in your home currency instead of ISK. That bill will be final, so you don’t have to worry about stuff like foreign exchange rate fluctuations or foreign exchange fees that your bank may apply to charges made in ISK.
Keep in mind that your bank may apply additional service charges for withdrawing cash from ATMs. Please contact your bank for information about any cash withdrawal or foreign service fees that may apply.
Where can I find Tomato ATMs?
Tomato ATMs are red and juicy and should be easily recognizable. To begin with they will be placed in convenient locations around downtown Reykjavik. Keep an eye out for us, there is more to come!
- Kvosin Aðalstræti 6–8, 101 Reykjavík
- 10-11 Austurstræti 17, 101 Reykjavík
- Laugavegur 11 101 Reykjavík
- Skólavörðustígur 3 101 Reykjavík
- Hallveigarstígur 1 101 Reykjavík
- N1 Hringbraut, 101 Reykjavík
- N1 Brúartorgi 1, 310 Borgarnes
- Laugavegur 40 101 Reykjavík
- Laugavegur 95 101 Reykjavík
- Fosshótel Reykjavík Þórunnartúni, 105 Reykjavík
- 10-11 Hlemmi, 101 Reykjavík
- Bónus Tjarnarvöllum, 220 Hafnarfjörður
- Laugardalslaug Sundlaugarvegi 30, 101 Reykjavík
- Smáralind 201 Kópavogur
- 10-11 Vesturlandsvegi, 110 Reykjavík